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Remote Jobs at Zapier

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Remote Jobs at Zapier

 

 

If you have previous customer service or software industry experience and you’re looking for a remote job that pays well, then Zapier could be a company you’ll want to check out.

 

About Zapier

Zapier is a web-based application integration company. It was founded in 2011 and is based in San Francisco, California.

Even though this company is headquartered in California, they are 100% distributed (remote), and most of their employees work remotely across the globe. They have remote employees in 28 countries worldwide.

Some of the positions they hire for include Executive Assistant, Customer Insights Manager, Cloud Engineer, Senior Site Reliability Engineer, Content Designer, and SaaS Solutions Specialist. But, one of the most popular roles they hire for is Customer Champion.

This company hires Customer Champions to work remotely across the Americas, Europe, Middle East, Africa, and Asia-Pacific.

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Duties 

Some of the responsibilities of this position include:

  • Assist customers through live chat and email
  • Troubleshoot issues customers are having with the product and help to resolve them
  • Write instructions for customers to be able to resolve their issue themselves

 

Requirements

  • Must have at least one to two years of technical customer service experience
  • Must have previous SaaS or API experience
  • Detail-oriented
  • Excellent written and verbal communication skills
  • Must be well-organized and have the ability to complete tasks efficiently
  • Must be able to multi-task and handle over 60 customer emails per day
  • Have outstanding customer service skills

 

Technical Requirements

You must have high-speed internet service.
The company will supply you with the equipment of your choice and any software that you need.

 

Training

All training for this position is paid and is completed remotely.

 

Pay and Benefits

The pay for this position isn’t listed in the job posting. However, according to Glassdoor, the salary is between 58K and 72K per year, or roughly $27.88 to $34.61 per hour. However, the pay may be different according to where you reside and your previous experience and education.

This company’s employee benefits include medical, dental, vision, 401K, profit sharing, and paid time off.
According to their website, they only offer healthcare and retirement plans to employees who reside in the United States, Canada, and the United Kingdom.

 

Want to Apply?

If you’re interested in this position, you can go here to view current openings and apply. Be sure to refresh the page to make sure the newest openings appear.

Remember, if they aren’t hiring right now to be sure and check their website regularly.

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