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Remote Jobs at Wrench

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Work From Home Jobs With Wrench

Wrench may be the company for you if you’re looking for a remote job with a fast-growing start-up company.

What is Wrench?

Wrench Inc is headquartered in Seattle, Washington, and was founded in 2015. This company provides full-service mobile auto maintenance and repair services.

They don’t have any brick-and-mortar shops; all services are done at customers’ homes or places of employment. And they operate in major cities across the United States.

Wrench hires Customer Service Representatives to work from home, assisting customers by way of telephone, live chat, and email.

To be considered for this position, you must live in Arizona, Florida, Georgia, Illinois, Indiana, Nevada, North Carolina, Ohio, Oregon, Tennessee, or Texas. At the time of this writing, these are the only states they hire remotely in.

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Duties 

Some of the responsibilities of this position include:

  • Supporting customers via telephone, live chat, and email
  • Educating customers about the company’s products and services
  • Putting together customer quotes for services
  • Scheduling jobs
  • Assigning mechanics to scheduled jobs
  • Ordering replacement parts
  • Providing technical support for the company’s mobile app and website
  • Maintaining customer support

Requirements

  • Must have at least two years of customer service or call center experience
  • Must have at least one year of experience in the automotive industry or strong automotive knowledge
  • Proficient in technology, tech-savvy
  • Have the ability to learn new skills easily
  • Have the ability to soft-sell and up-sell
  • Must be articulate and well-spoken
  • Must be proficient in handling complex tasks
  • Must be available to work some evening and weekend hours
  • Ability to carefully listen to customers and offer solutions

Technical Requirements

  • You’ll need to have a quiet, distraction-free work area with a door that can be shut during your shift
  • Must have high-speed, hard-wired internet service
  • Upload and download speeds must be at least 10 Mbps
  • A screenshot of an internet speed test will be required

Training

All training for this position is paid and completed remotely.

Pay and Benefits

The pay for this position isn’t listed on the company’s website. However, according to Glassdoor, the pay is between 32K and 36K per year, which is approximately $15.38 to $17.30 per hour.

Benefits are offered after 30 days and include medical, dental, vision, vacation pay, and an employee stock purchase plan.

The company will provide a computer, software, and a headset for work.

Want to Apply?

If you’re interested in this position, you can go here to view current openings and apply.

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