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Work From Home Jobs With WEX
WEX has been in business since 1983 and is headquartered in Portland, Maine. This company provides information management and payment services to companies and governments.
They offer services to businesses across the United States, Canada, South America, Australia, Asia, and Europe.
This company hires remote employees for a wide variety of roles, including Credit Analytics Specialist, Partner Engagement Lead, Credit/Collections Support, and Customer Solutions Specialist.
This post will focus only on the Customer Solutions Specialist position, which is within WEX’s internal contact center.
The company’s contact center operates 24 hours per day, seven days per week to serve their customers, so they offer a variety of different shifts.
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Some of the responsibilities of the Customer Solutions Specialist include:
- Taking over 50 customer calls per day
- Engaging with customers via telephone
- Listening to and identifying customer issues
- Resolving customer issues quickly
- Educating customers on various alternatives or features
- Influencing customers
- High School diploma or a GED
- Must be able to work a flexible schedule
- Must be positive and upbeat
- Must be able to keep composed under stress
- Excellent communication skills including written and verbal
- Applicants must be able to pass a background check
The technical requirements for this position are unknown because there aren’t any listed on the company’s website, or within the job postings.
All training for the Customer Solutions Specialist position is paid and completed remotely.
Training lasts approximately eight weeks.
Training is conducted Monday through Friday, 8:30 AM, until 5:00 PM, depending on your time zone.
The company will not approve any time off during training.
This position is full-time, and the schedules will vary based on customer needs.
Pay and Benefits
According to Glassdoor, the pay for this position between $11 and $14 per hour.
Benefits are offered and include health, dental, and vision insurance, paid time off, tuition reimbursement, pet insurance, a 401K retirement plan, and more.
Want to Apply?
If this position sounds like something you’re interested in, you can go to WEX’s website here.
If they aren’t hiring at this time, be sure to check their website often as they hire for this position regularly.