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Make $17 – $20 Per Hour as a Remote Customer Support Rep With PhoneBurner
You may not have heard of PhoneBurner but this technology company has been in business since 2008 and based in Laguna Beach, California. This company offers cloud-based, sales acceleration software for lead generation.
Even though PhoneBurner’s corporate office is in Laguna Beach, the majority of their employees work remotely, from home. One of the remote roles this company hires for is Customer Support Representative. Customer Support Representatives provide both customer service and technical support to PhoneBurner customers.
These positions are full-time, working 40 hours per week during business hours. Business hours are usually defined as Monday through Friday, from 8:00 AM to 6:00 PM, so that means no nights or weekends.
Also, there are no state or location restrictions mentioned, so these positions appear to be available anywhere in the United States.
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PhoneBurner Remote Customer Support Rep
Some of the job duties of a Customer Support Representative include answering inbound telephone calls, incoming emails, and live chats from customers. Responding to all customer concerns and needs and then determining the appropriate action. CSRs must be able to solve technical issues, and if unable to solve the issue, must escalate it to the appropriate person or department. CSRs are expected to have an understanding of each customer’s needs and be able to communicate those needs with managers.
Skills and Abilities to Perform the Job
Potential applicants must enjoy solving problems, love to help customers, and have excellent communication skills, both verbally and written. You’ll need to be a quick learner, be extremely detail-oriented, and be technically savvy so you can troubleshoot software and technical issues. And, since this is a remote position, you must be a quick learner, self-motivated, and love working without any outside help.
In order to apply for this position, you must have at least a high school diploma or GED, but a college degree is preferred. You need at least 2 years’ previous experience in a customer service or technical support role answering a high number of phone calls. You must have experience with live chat software and Zendesk. Any previous experience with SaaS and Customer Relationship Management systems is a plus and nice to have but is not required.
Technical Requirements for Customer Support Representatives
Since this role involves taking phone calls from customers, you must have a private, dedicated work area that is free from all distractions. You’ll need a personal computer with high-speed internet service. This company allows Windows or Mac computers, as long as it is fast and reliable. You’ll also need a headset. While it’s not mentioned in the posting, a corded, noise-canceling headset is always the best bet.
The starting pay for the Customer Support Representative role will depend on your experience and education but will range from $17 to $20 per hour.
Want to Apply?
If this position sounds like a great fit for you, you can go here to apply. They require that you send a 1-page cover letter explaining why you’re interested in this position and why you would be the best candidate for the role. They also require you to send your resume. Your cover letter and resume need to be attached to the email as two separate PDF files.
Make sure that you read the instructions carefully before you apply.