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Remote Jobs at Capital One

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Capital One Hires Remote Employees

You’re probably familiar with Capital One. They’re a large financial services company with headquarters in McLean, Virginia. This company offers banking, automobile loans, and credit card services.

Capital One also hires contact center associates for 2 different roles, to work from home servicing its customers virtually.
The two remote positions they hire for are Customer Service Representative and Fraud Contact Center Associate.

The only disadvantage is you’ll need to live within a 100-mile radius of the hiring location. The location will be stated in each job posting.

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Customer Service Representative Details

 

Duties 

This position is considered an entry-level position and they offer both full-time and part-time opportunities.

As a Customer Service Representative, you’ll be taking incoming telephone calls from customers. You’ll need to evaluate their needs while offering the best solutions to fit their individual needs.

 

Requirements

  • High school diploma or a GED
  • Must have at least 2 years previous customer service experience or at least 6 months experience working from home
  • Excellent communication skills both verbal and written
  • Excellent time management and multi-tasking skills
  • Critical thinking skills
  • Excellent attendance

Technical Requirements

You must have a quiet work area free from distractions. You’ll need to have high-speed, hard-wired internet service with a bandwidth of at least 5 megabytes per second. Wi-Fi and satellite internet service is not accepted.

The company supplies all equipment for this position.

 

Training

Training for this position is Monday through Friday, is mostly virtual, and lasts for 6 six weeks. They do require at least 2 days of on-site training.

 

Schedule

The work schedule may include afternoons, evenings, and weekends and days off may be split.

 

Pay

The starting pay for Customer Service Representatives is $16 per hour with an opportunity for a shift differential.

 

 

Fraud Contact Center Associate Details

 

Duties 

The job duties of a Fraud Contact Center Associate are similar to those of the Customer Service Representative because the same duties are listed. The only difference that I see is for this position is they prefer (not mandatory) 2 years’ experience in credit card services, so this position may deal with only credit card customers and fraudulent charges.

 

Requirements

  • You must have at least a high school diploma or a GED
  • They require at least 2 years of previous customer service experience for this role
  • You must have excellent communication skills both verbally and in writing
  • Excellent time management and multi-tasking skills
  • Strong critical thinking skills
  • Must be able to actively listen and ask questions
  • Troubleshooting skills

Technical Requirements

You must have a private, distraction-free work area that is free from background noise. You need high-speed, hard-wired internet service with a bandwidth of 5 megabytes per second or higher.

The company provides all the equipment.

 

Training

All training for this position is done Monday through Friday and lasts 6 weeks. They require at least 2 days of training on-site.

 

Schedule

The work schedule may include afternoons, evenings, and weekends and days off may be split.

 

Pay

The starting pay for this position is $16.80 per hour.

 

 

Benefits Offered by Capital One

Some of the benefits offered for both of these positions include medical, dental, vision, employer matching 401K retirement plan, tuition reimbursement, maternity and paternity leave, and paid time off.

 

Want to Apply?

Before you apply for either position, you’ll need to test your website speed to make sure it complies with the company’s requirements. Capital One supplies a link in each job posting for this purpose.

If you’re interested in a work-from-home job with Capital One, you can go here to view all of their open positions. Remember, if they aren’t hiring right now, check back often so you don’t miss out on an open role.

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