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Remote Jobs at American Express

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Work From Home Jobs With American Express

I’m sure you’ve heard of American Express, the well-known financial services, and charge card company headquartered in New York City. What you may not know is they hire remote employees for various types of customer service roles including Virtual Customer Care Professional, Virtual Small Business Customer Care Professional, and Virtual Travel Counselor. And they hire for these positions several times per year.

Not only does this company offer great benefits such as health insurance coverage, paid time off, and tuition assistance, but they also supply your equipment, and for some positions, they also pay for dedicated phone and internet service. Other benefits include a matching 401K retirement plan and profit-sharing.

American Express hires remote employees throughout the United States and Canada, however, when applying, make sure to read the information carefully to make sure they are hiring in your state.

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Virtual Customer Care Professionals

Virtual Customer Care Professionals take incoming phone calls from cardholders. You must be able to understand customer issues and resolve them in a way that is tailor-made for each customer while delivering exceptional service. You’ll also need to recommend relevant products to each customer. You must be open to working a flexible schedule that includes nights and weekends as customers are serviced 24/7.

Requirements

Requirements for this role include a high school diploma or GED. A bachelor’s degree is preferred, however, it’s not necessary. You must have at least 2 years of customer service and sales experience and be technically savvy. A secure work area, free from distractions is required, along with high-speed internet service and an analog landline phone.

 

Virtual Small Business Customer Care Professional

In this role, you’ll be servicing incoming calls from small business owners. You’ll need to be able to build a rapport with the customers, answer in-depth product questions, and recommend the right products for their business needs.

Requirements

Must have a high-school diploma or GED. A bachelor’s degree is preferred. At least 2 years of previous customer service and sales experience is required along with excellent written and verbal communications skills. You must have a dedicated, distraction-free home office along with high-speed internet service and an analog landline phone.

 

Virtual Travel Counselor

This position is responsible for helping premium cardholders with travel services tailored to their unique vacation needs and helping customers with their entire travel itinerary. You’ll be making recommendations and will be required to sell related products while delivering exceptional customer service.

Requirements

You must have a dedicated, distraction-free home office. You must have at least 2 years of international experience. You must be able to work a flexible schedule which includes nights and weekends. You’ll need high-speed internet service.

 

Pay

The pay starts between $16 and $19 per hour and up, depending on the position, your education, and your experience.

 

Benefits

The company offers a comprehensive benefits package to employees.

 

Want to Apply?

If you haven’t don’t so already, I suggest that you give your resume and cover letter a makeover, as they are particular about who they hire. Also, you may want to familiarize yourself with their products in case you’re asked about them in the interview.

Please keep in mind the requirements listed above do not encompass all requirements listed in each job posting. Please make sure you read each carefully.

You can go here to see all the virtual opportunities that American Express offers. Be sure to type the word “virtual” in the keyword area.

 

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