Home office desk, chair, and laptop for working from home

Remote Jobs at Working Solutions

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If you’re looking for a remote job that will allow you to work your own schedule, then you should definitely check out Working Solutions.

Working from home for Working Solutions is an ideal job for those who need the flexibility to set their own hours. With this company, you get to choose when you work, and you don’t have to abide by a strict set schedule.

You also have the freedom to structure your day in a way that works best for you while still meeting deadlines. The convenience of working remotely for Working Solutions also means that there is no need to worry about commuting or squeezing into a busy office environment. 

About Working Solutions

Working Solutions is a company that provides virtual call center and business process outsourcing services to companies and organizations. The company focuses on helping businesses to increase efficiency, reduce costs, and improve customer satisfaction.

They specialize in providing customer service, sales, and technical support through a network of independent agents who work remotely from home. These agents are often referred to as “virtual agents” or “work-from-home agents.” 

The company works with clients across a range of industries and can customize its services to meet each client’s specific needs.

Working Solutions is headquartered in Dallas, Texas, and has been in business since 1996.

This company has more than 150,000 independent agents who work from home across the United States and Canada. They are open to hiring in all states except California, New York, Pennsylvania, and Washington.

Is Working Solutions Legitimate?

Yes, Working Solutions is a legitimate company. They provide remote customer service solutions for businesses looking to outsource their customer care operations. 

Home office with desk, chair, and laptop for working from home.

About the Remote Independent Agent Role

Duties

The exact duties of the position may vary according to the client you are working for and the project, but some of the general responsibilities include the following:

  • Help customers via telephone, live chat, or email.
  • Provide all customers with outstanding customer service.
  • Assist customers with product or service problems.
  • Resolve customer issues promptly.
  • Research resources that are available in order to assist customers and answer questions. 

Requirements

Requirements may vary according to the client and project.

  • Must have outstanding written and verbal communication skills.
  • Excellent attention to detail.
  • Must be friendly and have a professional demeanor.
  • Must be resourceful and self-motivated.
  • Must have basic computer and keyboarding skills.
  • Must have the ability to build rapport with customers.
  • Previous customer service or sales experience is preferred but not required. 

Technical Requirements

Since the position requires working with customers, you’ll need to have a quiet, distraction-free area in which to work.

You will also need the following: 

  • A newer personal computer with at least 8GB of RAM. Tablets are not permitted. 
  • Up-to-date antivirus software.
  • Up-to-date browser.
  • High-speed, hard-wired internet connection. Internet must be DSL, Cable, or Fiber Optic. WiFi is not allowed.
  • Internet speed must be a minimum of 10 Mbps download.
  • Windows 10 or higher.
  • Compatible webcam.
  • A wired USB headset with a microphone.

Eligible States

As mentioned above, Working Solutions hires in all states except California, New York, Pennsylvania, and Washington. The company also hires throughout Canada.

Training 

All training is completed from your home. The length of training is anywhere from two days to a few weeks depending on the project. If you’ve successfully completed all of the program requirements, you’ll receive a monetary stipend for your time spent in training.

Schedules

Agents typically work anywhere from 15 to 40 hours per week. The minimum amount of hours required will depend on the client and project.

Agents are allowed to set their own schedules. However, depending on the client, you may be required to work between certain times. For instance, a client may require that you work anytime between 6:00 AM and 11:00 PM. 

Pay and Benefits

The pay will depend on the client and the project you are hired for. However, you can expect to earn anywhere from $9 to $30 per hour. Some projects also pay bonuses and incentives.

The company pays on the 10th and 25th of each month. You can choose to have your pay deposited to a payment card or directly to your bank account.

No benefits are offered because agents are independent contractors, not company employees.

More Information About Working Solutions

Working Solutions requires all candidates to pass an assessment in order to be moved forward and choose a project to work on. The assessment takes approximately 30 minutes to complete. 

Be sure to complete the assessment in a quiet area, free from interruptions. Should you be interrupted while taking your assessment and fail it, you won’t be allowed to retake it.

Want to Apply?

If you’re interested in Working Solutions and would like to view their current positions, you can go here

You can also join their talent community by going here. By joining, you’ll be notified of any new openings and special events.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the hiring now section to view current job leads.  

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