Remote Jobs at Snappy Kraken

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Work From Home Jobs at Snappy Kraken

 

If you’re looking for a remote job with weekends off, Snappy Kraken may be ideal for you.

They regularly hire Customer Success Specialists to work from home, and these positions are typically Monday through Friday only.

About Snappy Kraken

Snappy Kraken was founded in 2016 and is headquartered in Florida. The company offers digital marketing automation services to professionals in the financial industry. 

Some of the services they provide to financial advisors include niche marketing, event promotion, lead generation, and client engagement.

As an employer, Snappy Kraken is entirely remote, so all its employees work from home. Since the company is fully remote, they expect all employees to be self-disciplined and able to complete all work correctly and on time.

Besides the Customer Success Specialist position, some of the other jobs Snappy Kraken has had posted on its website include Technical Support Specialist, Human Resources Manager, Operations Coordinator, Account Executive, and Sales Development Representative.

This post will concentrate on the Customer Success Specialist role. 

 

 

Duties

Some of the responsibilities of this role include:

• Managing over 100 customer accounts independently.
• Assisting customers with the onboarding process.
• Monitoring and addressing customer concerns. 
• Answering inbound telephone calls.
• Contacting customers via telephone, live chat, video calls, and email.
• Maintaining a high level of customer engagement and communication.
• Providing customers with outstanding customer service.

Requirements

Some of the requirements for this position include:

• Must have at least 3 to 5 years of previous customer success experience.
• Must be tech-savvy.
• Have a desire to help customers.
• Ability to deliver outstanding customer service.
• Ability to handle a high volume of customer calls, chats, and emails efficiently.
• Excellent written and verbal communication skills.
• Solid understanding of technology.
• Must be self-disciplined and exercise good judgment.
• Ability to find and use resources effectively.
• Enthusiasm for learning.
• Ability to move between multiple workflows quickly.
• Must be coachable.
• Must have a prior record of meeting and exceeding performance goals.

Preferred Requirements

These are preferred but not required.

• Previous experience in financial services, marketing, or technology.
• Bachelor’s degree in a related field of study.

Technical Requirements

Must have a quiet, distraction-free work area.

The computer requirements for this role are not mentioned in the job post.

Training

All training is completed remotely.

Schedules

All schedules for this position appear to be Monday through Friday, 8:00 AM to 5:00 PM EST. You do not need to live within the EST time zone to apply, but you will need to work those hours.

Pay and Benefits

The salary is not mentioned in the job posting.

This is a W2 employee role, and the company offers benefits that include medical insurance, paid time off, paid holidays, continuing education allowance, and a 401k retirement plan.

Want to Apply?

If you’re interested in applying for this position, you can go here. Be sure to refresh the page in order to view current jobs.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the hiring now section to view current job leads.   

 

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