Remote Jobs at Postscript

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If you’re looking for a remote position in customer support, Postscript could be a perfect fit.

Known for their expertise in SMS marketing for Shopify merchants, Postscript helps eCommerce businesses connect with customers through innovative, effective text campaigns.

Their Customer Experience Advocate (CXA) role offers the chance to work from anywhere in North America while supporting clients via chat and email.

With a strong emphasis on remote-first culture, competitive pay, and a dynamic environment, this opportunity is perfect for anyone who thrives on helping others and loves flexible work setups.

About Postscript

Postscript is a fast-growing SaaS company specializing in SMS marketing for Shopify merchants.

Founded in 2018, the company has quickly become a leader in helping eCommerce businesses connect with their customers through effective and personalized messaging.

Headquartered in the United States, Postscript operates with a remote-first culture, offering team members the flexibility to work from anywhere in North America.

The Customer Experience Advocate role is excellent for anyone with previous remote working experience and live chat experience. Let’s take a closer look at what this role entails.

Duties of a Customer Experience Advocate

As a Customer Experience Advocate, your mission is to ensure users have a seamless experience with Postscript’s platform.

Here are the main responsibilities you’ll tackle in this role:

• Responding to a high volume of customer inquiries via chat and email.
• Troubleshooting technical issues and providing prompt, clear solutions.
• Guiding users through platform features and functionality.
• Offering strategic best practices to help customers achieve success with SMS marketing.
• Maintaining a strong customer-first approach in every interaction.
• Logging and documenting customer feedback for internal improvements.

This position is fast-paced, customer-focused, and perfect for problem-solvers who enjoy finding solutions and helping others succeed.

Education and Skills Required

Postscript has specific requirements for candidates joining their Customer Experience Advocate team.

To thrive in this role, you’ll need:

• At least 2 years of prior customer service experience.
• Live chat experience, which is a big plus.
• An ability to navigate technical products and understand the support process.
• Previous experience working in remote environments.
• Strong verbal and written communication skills to handle conversations efficiently.
• Top-notch problem-solving skills to resolve customer inquiries effectively.
• Familiarity with marketing technology or SaaS platforms.
• E-commerce experience, which is highly valued.
• Hands-on experience with CRM systems like Zendesk or similar tools.

If these skills align with your resume, you’ll have a strong foundation to excel in this position.

Technical Requirements

To work productively as a remote Customer Experience Advocate at Postscript, you’ll need a setup that supports uninterrupted focus.

Here’s what’s crucial:

• A quiet, distraction-free work area, allowing you to provide the best support.
• The company offers a home-office stipend, ensuring you can purchase the necessary equipment to do your best work.

This role emphasizes productivity, so having the right tools and environment is key to excelling in the position.

Training

Postscript doesn’t throw you into the role unprepared. Here’s how they set you up for success:

• Training is done remotely from the comfort of your home.
• The training program is fully paid, allowing you to build confidence with the tools and processes before working directly with customers.

This structure ensures you can hit the ground running once training is complete.

Pay and Benefits

The Customer Experience Advocate position at Postscript offers a competitive hourly pay rate, usually ranging between $26 to $33 per hour.  

Beyond the paycheck, employees enjoy a generous benefits package, which typically includes:

• Flexible remote work setup.
• Equity options to share in the company’s growth.
• Paid time off and holiday pay.
• Health, dental, and vision insurance options.
• Stipends for professional development and home-office setups.

Together, the pay and benefits reflect Postscript’s commitment to keeping their employees happy, engaged, and motivated.

Want to Apply?

Applying for the Remote Customer Experience Advocate role at Postscript is easy but requires careful attention to detail. The application process is designed to help you showcase your skills, experience, and alignment with the company’s values.

You can access the company’s career page, Postscript Careers, to browse their open positions and learn more about the requirements and responsibilities.

If they aren’t hiring right now, check back often so you don’t miss any opportunities.

Final Thoughts

Postscript’s remote Customer Experience Advocate role offers a unique opportunity to combine your talent for customer support with the flexibility of working from home.

Not only are you working for a company at the forefront of SMS marketing for eCommerce, but you’re also joining a team dedicated to delivering exceptional experiences for both Shopify merchants and their customers.

With competitive pay, excellent benefits, and a strong emphasis on employee well-being, it’s clear that Postscript values its team members as much as it values its clients.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the Hiring Now section to view current job leads.   

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