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If you’re looking for a remote opportunity where you’re free to choose your own schedule, along with how much or how little you wish to work, then LiveOps is a company you’ll want to check out.
They are a company that hires remote workers to do customer service and other jobs from home, and they offer a variety of shifts, so you can find one that works with your schedule.
LiveOps is a great choice for anyone looking for a full-time job or for those just looking for a little extra cash.
In this review of LiveOps, I’ll share what kind of company it is, as well as how to become a remote agent with them.
LiveOps is a cloud contact center and customer service solutions company headquartered in Scottsdale, Arizona. The company has been in business since 2000 and provides a variety of solutions that enable businesses to deliver great customer experiences.
LiveOps offers a robust platform that helps businesses manage their contact centers, develop omnichannel customer service capabilities, and improve operational efficiency. This company also provides a suite of professional services that help businesses design, implement, and optimize their customer service programs. Some of the industries served by LiveOps include healthcare, retail, insurance, and personal tax support.
LiveOps is a trusted partner for businesses of all sizes that are looking to improve their customer service operations. In addition, LiveOps offers a complete set of tools and technologies that businesses can use to build world-class contact centers. These include a powerful IVR system, a call center management system, and a wide array of integrations with popular CRM and ERP systems.
Is LiveOps Legitimate?
Yes, LiveOps is a legitimate company that offers customer service and other remote jobs from home. The company has been in business since 2000 and has an excellent reputation. LiveOps is a trusted partner for businesses of all sizes that are looking to improve their customer service operations.
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About the Remote Customer Care Specialist Role
Types of things you may do at LiveOps include roadside assistance, outbound sales, inbound sales, take food orders, technical support, and more. Some of the basic duties include:
- Answer customer questions and resolve complaints.
- Provide customer service for a variety of industries.
- Answer inbound calls from customers.
- Make outbound calls to customers.
- Provide world-class customer service.
- Document each customer call in detail.
- Provide quality customer service to help businesses grow and succeed.
- You must be 18 years or older.
- You must have a high school diploma or equivalent.
- You must pass a background check.
You’ll need to have a home office that is quiet and free from distraction. Background noises like kids, dogs, traffic, doorbells, TVs, and radios will be distracting and keep you from getting your work done.
You will also need a desk and comfortable chair, along with a PC with Windows XP or later and high-speed internet. And, you’ll need a corded USB headset.
For all details on home office setup and technical requirements for LiveOps, you can go here to read more.
LiveOps currently hires remote agents living in the states of AL, AR, AZ, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, and WY.
If you don’t reside in one of these states, you cannot be considered for the position.
When you sign up with Liveops, you are required to take a certification course that can last anywhere from a few hours to several weeks.
Each course is specifically designed for the client you’ll be working for and teaches you everything you need to know about that client’s products, services, policies, and procedures. This is part of the training process and LiveOps does not pay you for this training since this is an independent contractor role.
LiveOps services clients 24/7 so they have a variety of schedules. You are allowed to log on and off of the system throughout the day as long as work at least 30-minute blocks.
For each six-month contract period, there is no minimum number of calls or hours required. However, inactivity might affect your performance statistics. If you do not have a minimum number of calls or hours in a six-month contract period, Liveops might choose not to renew your contract.
Pay and Benefits
According to Glassdoor, the base pay for an agent is $31,373 per year or roughly $15.08 per hour.
Some of LiveOps clients pay for talk time, which means you’ll earn between 25 cents and 34 cents per minute, which equates to $15 to $20 per hour.
These positions are independent contractor jobs, so there are no employee benefits offered by the company.
More Information About LiveOps
Independent agents handle the sensitive information of callers and serve as the face of their clients’ brands. For this reason, they must also pass a background check. The background check is only required for independent agents who have been invited to provide services.
LiveOps uses a third-party service to perform its background check, and independent agents must pay for their own background check which costs approximately $45.
What are the Benefits of Working for LiveOps?
One of the best benefits of working for LiveOps is that the job is portable. This means, if you spend several months of the year in a summer or winter home, or traveling, you can take your work with you as long as you’re in a state in which they contract agents. You’ll just need to meet the company’s phone and computer requirements.
Other benefits of working for LiveOps include:
- You’re free to choose your own hours and work as much or as little as you want.
- You can work from home.
- You get to be your own boss.
- There are no commute costs.
- You can set your own schedule.
Want to Apply?
You can apply to work for LiveOps by visiting their website here and creating an account. After you sign up, you can start looking for a client that matches your skills and interests.
You can also sign up for LiveOps’ email list to receive notifications when new positions become available.
Looking for More Remote Jobs?
If you’re looking for more remote jobs, be sure to check out the hiring now section to view current job leads.