Remote Jobs at KeyMe

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Work From Home With KeyMe

KeyMe currently has openings for remote Customer Experience Representatives living within the United States.

This position is ideal for those who have some previous customer service experience under their belts and love delivering exceptional service to customers.

And these positions do not require a college degree or any previous work from home experience, just some previous customer service experience.

About KeyMe

KeyMe was founded in 2012 and is headquartered in New York City. This company specializes in on-demand key copying technology and machine-operated key duplicating kiosks. They provide services to both commercial and residential customers.

They offer key duplication for homes, offices, and cars, and they can also duplicate key fobs and access cards.

They have over 4000 fully automated kiosks throughout the United States, located in major retailers such as CVS, Kroger, Albertsons, Rite Aid, and 7-Eleven.

They also offer locksmith services which are available 24 hours. The average arrival time for a KeyMe locksmith is under 30 minutes, and customers can easily track their locksmith on a mobile device.

This company hires remote employees across the United States for several roles such as Inside Sales Coordinator, Inbound Phone Sales Representative, and, as mentioned above, Customer Experience Representative.

This post will concentrate on the role of Customer Experience Representative. 

 

Duties

Some of the responsibilities of this position include:

• Answering incoming telephone calls, live chats, and emails from new and existing customers.
• Assisting customers with general information, service questions, billing issues, and product inquiries.
• Notating accounts of customer interactions, complaints, and transactions.
• Staying updated on company policies and product information.

Requirements

Candidates should have:

• A high school diploma or GED.
• At least one year of previous call center or customer service experience.
• Exceptional problem-solving skills.
• Empathy and patience with upset customers.
• The ability to think quickly.
• Excellent multi-tasking and time management skills.

Preferred Requirements

These aren’t a requirement, but the company prefers:

• Candidates who are multi-lingual in English and Spanish.
• Previous experience handling a high volume of inbound calls, chats, and emails.
• Previous experience using Talkdesk, Google Docs, and Zendesk.

Technical Requirements

You must have a quiet, distraction-free work area set up in your home.

The company provides a budget for home office setup and an internet stipend.

Schedules

The company offers service to customers 24 hours per day, seven days per week. You must be available to work nights, weekends, and holidays.

Training

All training is completed remotely from home.

Pay and Benefits

The pay for this position is not listed in the job posting. However, according to Glassdoor, it can range from $35,013 to $39,537 per year.

The company offers employee benefits, including medical, dental, and vision insurance, a stock option plan, paid time off, a flexible spending account, and a 401K retirement plan.

Want to Apply?

If you’re interested in this position or any other position with this company, you can go here to apply.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the hiring now section to view current job leads.   

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