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Remote Jobs at Alorica

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Working from home has become more popular than ever. Thanks to the advancements in technology, it’s much easier to collaborate remotely, enjoy more flexible work schedules, achieve a better work-life balance, and avoid the stress and costs of commuting. 

If you’re new to working from home and love the idea of working in your pajamas, look no further than Alorica. This fantastic company offers a supportive environment for people beginning their remote careers.

Alorica is always seeking top-notch customer service representatives, and they have your back every step of the way, even if you have little to no prior experience.

About Alorica

Alorica is a company that provides customer service solutions for other businesses. They handle things like answering calls, providing support, and managing customer inquiries. 

Their commitment to providing a total customer management solution makes them a trusted partner for brands seeking exceptional customer experiences.

Alorica’s main headquarters is located in Irvine, California and the company has been in business since 1999, so they have over two decades of experience servicing businesses.

Alorica serves companies of various sizes, from small businesses to large Fortune 500 corporations. 

They offer flexible solutions that can be tailored to meet the needs of a variety of clients across different industries. Some industries the company serves include technology, retail, travel, hospitality, banking, and utilities.

As an employer, Alorica has more than 100,000 employees in 75 locations and serves customers worldwide. 

The company regularly hires customer service representatives who reside in the United States and Canada to work from home, assisting their clients’ customers. This means you don’t have to physically go into an office and can instead handle customer inquiries and concerns from the comfort of your home office.

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Home office with desk, laptop, and coffee cup

About the Remote Customer Service Role

Duties 

The central responsibility of an Alorica customer service representative is to provide high-quality customer service over the phone, through live chat, or via email. It may include answering questions, providing information, resolving issues, and maintaining customer satisfaction.

You’ll also be responsible for recording all call-related information and maintaining and updating all customer information.

Some roles may require the upselling of products and services.

Education and Skills Required

Alorica looks for individuals who have a high school diploma or equivalent. Although a college degree is not required, it can often be advantageous.

Regarding skills, Alorica prioritizes clear communication, problem-solving abilities, and a customer-centric attitude.

You should also have strong computer skills and be familiar with Microsoft Office applications.

Technical Requirements

A well-equipped home office is non-negotiable for remote work, especially for a customer service role that requires a high level of telephone work.

You will need a Cable or DSL high-speed internet connection. Wireless, dial-up, or satellite connections are not allowed.

Your internet connection must be directly connected to your computer and have a download speed of at least 10 Mbps and an upload speed of at least 3 Mbps.

Unless otherwise noted, Alorica will provide the necessary equipment to conduct your work.

Training

One of the benefits of working with Alorica is the comprehensive training package they offer.

The company has initial training sessions that introduce you to the role and ongoing support that keeps you sharp with current information and best practices.

All training is completed remotely and paid for by the company.

About Schedules Offered

Alorica offers support to clients 27/7, so they offer a variety of shifts to suit different lifestyles.

Shifts offered will depend on the client and the project.

Pay and Benefits

Most customer service roles at Alorica appear to start at $15 per hour. However, the pay may be higher for more specialized positions.

In addition, they provide a range of benefits, like medical insurance, paid time off, and tuition assistance to eligible employees. They also offer career progression opportunities for those looking to grow within the company.

Want to Apply?

If you’re interested in working for Alorica, you can go here to search for jobs and apply.

Final Thoughts

Remote work represents more than just a job. It’s a gateway to a new way of life. Alorica’s commitment to blending customer service with the remote work experience ensures that their employees can enjoy fulfilling work from the comfort of their home offices.

If you’re ready to take the plunge into a remote career with a reputable company, Alorica might be the perfect fit for you. With clear responsibilities, supportive training, and competitive benefits, Alorica sets the standard for what remote work can offer.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the Hiring Now section to view current job leads.  

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