Remote Fan Happiness Associate Jobs With Gametime

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If you love helping people, are looking for a remote job, and thrive in a fast-paced environment, then working as a Fan Happiness Associate at Gametime could be the perfect fit.

Gametime is a mobile ticketing platform that makes it simple for fans to buy and sell last-minute tickets to their favorite sports, concerts, and live events.

As part of the Fan Happiness team, you’ll be the friendly voice and problem-solver who ensures customers have a smooth and enjoyable experience from purchase to event day, all while working from the comfort of your home office.

About Gametime

Gametime is a mobile-first ticket marketplace that specializes in last-minute tickets for sports, concerts, theater, and other live events. The platform aggregates ticket listings (from teams, resellers, and individuals), showcases the best available deals, offers panoramic seat views, and lets users buy tickets digitally right from their phones, even up to 90 minutes after an event starts.

Gametime is headquartered in San Francisco, California, operating under Gametime United Inc. It was founded in late 2012 by Brad Griffith (and initial collaborators) following a personal experience of scrambling to print tickets for a Giants game.

The first version of the app launched for iOS in May 2013 and for Android in March 2014.

About Remote Fan Happiness Jobs at Gametime

The Fan Happiness Associate plays a crucial role in Gametime’s commitment to delivering exceptional customer experiences.

This position serves as the first line of support, ensuring fans encounter minimal hurdles while purchasing tickets to live events.

From resolving quick problems to proactively addressing customer needs, the role is pivotal in maintaining Gametime’s reputation for creating seamless interactions.

Duties

As a Fan Happiness Associate, your main responsibility is to ensure that customers leave every interaction satisfied. You will handle inquiries and provide support across multiple communication channels, including voice, chat, SMS, and email.

Core duties include:

• Responding promptly to customer questions or concerns, often solving issues in real-time.
• Troubleshooting problems related to ticket purchasing, accessing accounts, or event details.
• Helping fans navigate Gametime’s app or website with step-by-step guidance.
• Monitoring and maintaining high Customer Satisfaction (CSAT) and Net Promoter Scores (NPS).
• Meeting performance metrics like response time and resolution time.
• Identifying recurring customer issues and submitting feedback to improve processes.

Requirements

While a Bachelor’s degree might be preferred, it isn’t always required if you bring valuable skills to the table.

Here’s what Gametime generally looks for:

• Customer Service Experience: At least two years in a customer-facing role, particularly in a contact center environment.
• Strong Communication Skills: You need to convey solutions effectively, adapt your tone to different customers, and ensure clarity in every interaction.
• Problem Solving and Multitasking: Resolving issues quickly while juggling multiple tasks (like switching between communication channels) is essential.
• Tech-Savvy: Comfort navigating software platforms and apps, and the ability to troubleshoot fundamental technical problems.
• Team-Oriented Mindset: Collaboration with colleagues helps maintain seamless service, even during peak times.
• Empathy: Understanding and responding to fan frustrations with genuine care can make all the difference.

Technical Requirements

Since this is a remote position, you must have basic technical infrastructure in place.

Here’s what the job typically requires:

• A quiet and dedicated workspace free of distractions to help you focus during work hours.
• A high-speed internet connection capable of handling voice calls and digital tools without interruptions.
• A personal computer or laptop with an up-to-date operating system. Specific requirements may include reliable processing speed and sufficient RAM.
• A USB headset or headphones with a microphone to ensure clear communication during calls.

Gametime offers a monthly stipend to offset the cost of your internet service and any home office updates.

Training

Gametime provides remote, paid training to equip you with everything you need to succeed.

Schedules Offered

Gametime serves fans across the U.S. and Canada, which means flexibility is a must.

Operational hours are typically between 6:00 AM and 8:00 PM PST, seven days a week, including weekends and holidays.

Associates must be comfortable working:

• Evening and weekend shifts.
• Rotating schedules, which include holidays, as these are often peak times for live events.
• Full-time hours, though occasional part-time opportunities may arise.

Pay and Benefits

Gametime offers competitive pay for this work-from-home position. While rates can vary depending on experience and location, the starting salary is typically $18 per hour.

Some of the benefits offered include:

• Health Insurance: Medical, dental, and vision plans are available.
• 401(k) Plans: Retirement savings with optional employer contributions.
• Equity: Some positions may include company stock or equity as part of the compensation package.
• Gametime Credits: Employees may receive credits to purchase tickets for personal use.
• Life and Disability Insurance as part of a robust benefits package.

Want to Apply?

If this sounds like the perfect role for you, visit Gametime’s careers page to read more about this position and apply.

If this position isn’t currently available, please check the website regularly, as it is posted frequently.

Final Thoughts

Joining Gametime as a Fan Happiness Associate offers a meaningful way to combine customer service expertise with a passion for live events.

You’ll be part of a team that values collaboration, curiosity, and going the extra mile to connect fans with memorable experiences.

This remote role provides more than flexibility. It’s an opportunity to grow your career with a company that invests in its people.

If creating unforgettable fan moments inspires you, consider applying today.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the Hiring Now section to view current job leads.  

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