Remote Customer Service Jobs at Concentrix

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If you are seeking a work-from-home job and love customer service, consider a remote call center position with Concentrix.

Work-from-home opportunities are becoming more popular, and Concentrix is one of the leading companies involved in this remote work revolution.

Concentrix is a global customer experience and business solutions company known for its diverse, inclusive, and dynamic work environment.

They offer a variety of work-from-home customer service positions, allowing people to pursue their professional goals while working from the comfort of their own home offices.

Read on to learn what makes Concentrix a standout option in the remote work landscape.

About Concentrix

Concentrix is a large, global company that provides customer experience and business solutions to various industries, including banking, technology, healthcare, retail, and more.

They have been in the industry for over 30 years and have established themselves as a leader in delivering exceptional customer service.

With a workforce of over 400,000 employees worldwide, Concentrix is committed to creating an inclusive and diverse work environment where everyone can thrive. They value their employees’ contributions and provide them with opportunities for growth and development.

Concentrix Corporation is headquartered in Newark, California and was originally founded in 1983 as part of SYNNEX Corporation, which focused on business process services.

Over the years, Concentrix expanded significantly, and in December 2020, the company was spun off as an independent company, becoming a leading provider of customer experience solutions globally​.

About Customer Service Roles at Concentrix

Duties

As a remote customer service representative at Concentrix, you will handle various customer inquiries and provide support through multiple mediums such as phone, email, chat, or social media.

Your main duties may include:

• Responding to customer questions and concerns promptly and professionally.
• Providing accurate information and resolving issues efficiently.
• Building strong relationships with customers and promoting brand loyalty.
• Identifying opportunities to improve the customer experience.

Education and Skills Required

While a high school diploma or equivalent may be required for some positions, most customer service roles at Concentrix do not require a college degree.

However, they do look for specific skills and qualities in candidates, such as:

• Excellent communication skills (both written and verbal).
• Empathy and patience when dealing with customers.
• Strong problem-solving abilities.
• Ability to multitask and handle multiple inquiries simultaneously.
• Basic computer knowledge and proficiency in Microsoft Office Suite.
• Working knowledge of customer relationship management (CRM) software is a plus.

Concentrix also values people who are empathetic, adaptable, and resilient. They provide comprehensive training to help you develop the necessary skills to excel in your role.

Technical Requirements

As a remote customer service representative, you will need to have a dedicated home office space with reliable high-speed internet and a personal computer.

Other technical requirements may include:

• A desktop or laptop PC.
• A noise-canceling headset for phone calls.
• A webcam for video conferences or virtual meetings.
• Basic computer software such as Microsoft Office and Google Suite.

Some positions at Concentrix provide their employees with the necessary equipment and tools needed to perform their duties effectively. The job posting should state whether you need to provide your computer.

Training 

As mentioned earlier, Concentrix provides comprehensive training to provide employees with the necessary skills and knowledge for their roles.

The training program includes a combination of virtual classroom sessions, self-paced online modules, and on-the-job coaching.

Training covers numerous subjects, such as effective communication, customer service best practices, problem-solving techniques, and product knowledge.

It also includes simulations and role-playing exercises to help you develop practical skills in a safe learning environment.

Schedules  

Working from home as a customer service representative at Concentrix offers you a flexible schedule.

They have full-time and part-time positions available, with various shift options, so you can find a schedule that suits your lifestyle and commitments.

Pay and Benefits

According to Glassdoor, the hourly pay for customer service representatives at Concentrix is between $14 and $18 per hour.

In addition to competitive pay, Concentrix also offers a comprehensive benefits package to eligible employees.

Benefits include health insurance, retirement plans, paid time off, and various other perks.

Application Process

To apply for a customer service representative position at Concentrix, start by visiting the Concentrix Careers website to find and select a suitable job opening.

Submit your application online by providing your resume and filling out personal and job-specific details.

If shortlisted, you’ll typically undergo an initial phone interview focusing on your availability, experience, and motivation for the role.

After this, you may be required to complete online assessments to evaluate your typing speed, language proficiency, and situational judgment skills relevant to customer service tasks.

Successful candidates from the initial screening and assessments will be invited to a more detailed interview. This interview may involve behavioral questions, role-playing exercises, or job-specific simulations to gauge your ability to handle real-life customer interactions.

Concentrix will conduct a background check and request any necessary documentation if you advance past the interview stage.

Final Thoughts

Concentrix offers an excellent opportunity for those looking for a remote customer service job.

With competitive pay, benefits, and a supportive work culture, it is definitely worth considering.

So if you meet the requirements and have a passion for providing exceptional customer service, give Concentrix a try.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the Hiring Now section to view current job leads.  

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