Remote Customer Service Advisor Jobs at Transcom
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Are you searching for a work-from-home job but lack experience? Becoming a customer service advisor with Transcom could be the ideal opportunity for you.
Transcom offers remote job opportunities to people who love helping others and sharing their knowledge, and they don’t require previous experience.
The company provides training and a fun, engaging atmosphere to help remote workers adjust to their roles, making it ideal for those new to remote work.
Imagine turning your home into your office. No more long drives or being stuck in traffic. That’s what working from home with Transcom offers.
Let’s take a look at why a work-from-home customer service role with Transcom could be the perfect opportunity for you.
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About Transcom
Transcom is a worldwide customer experience specialist. They provide their clients with a wide variety of services, including customer care, technical support, and sales solutions.
The company focuses on delivering personalized and efficient customer support through multiple mediums like phone, email, chat, and social media.
With expertise in customer experience management, Transcom serves industries like retail, e-commerce, finance, and telecommunications, helping businesses improve customer relationships and satisfaction.
Transcom’s corporate headquarters is in Sweden, but the company has locations in numerous countries, allowing them to cater to clients worldwide.
Established in 1995, Transcom has been in business for nearly three decades, consistently evolving to meet the changing demands of the customer service industry.
About Customer Service Roles at Transcom
To be considered for a remote position with Transcom, you must live in AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MO, MS, NE, NH, NC, ND, OH, OK, SC, SD, TN, TX, UT, VA, WI, or WV.
Duties
Working in a customer service role at Transcom involves providing customer support and assistance via phone, email, chat, or social media.
Some of the tasks can include:
- Answering customer inquiries.
- Resolving issues or complaints.
- Handling transactions.
- Actively listening to and engaging with callers.
- Analyzing customer needs and providing solutions.
Education and Skills Required
To be considered for a customer service role at Transcom, you must be at least 18 years old and possess a high school diploma or equivalent. You’ll also need to pass a background check.
Transcom also requires the following:
- Ability to type at least 30 words per minute.
- Outstanding written and verbal communication skills.
- Excellent computer skills.
- Ability to adhere to company policies and follow procedures.
- Ability to take back-to-back customer calls.
- Outstanding problem-solving and multi-tasking skills.
- Possess a professional and friendly demeanor.
- Ability to work and thrive in a fast-paced call center environment.
Fluency in multiple languages can also be beneficial for serving diverse customers.
Technical Requirements
As a remote worker, you will need to have a quiet, distraction-free work area. You’ll also need to have a high-speed, hard-wired Cable, DSL, or Fiber internet connection. The company does not allow Satellite, WiFi, Dial-Up, or a Mobile Hot Spot.
You’ll need your own PC or laptop to complete your application, typing test, and internet speed assessments. However, if you are hired, Transcom will provide you with a computer, monitor, and headset for work.
Training
Transcom provides comprehensive training to ensure their employees have the necessary knowledge and skills to excel in their roles.
Training includes product and service training, as well as specialized training on communication techniques and technology platforms used by Transcom.
All training is conducted online through virtual classrooms.
Since these positions are W2 employee roles, all training is paid for by the company.
About Schedules Offered
Transcom services customers 24/7. You must be available to work a variety of shifts, including weekends, evenings, and holidays.
Most positions are full-time and require you to work 32 to 40 hours per week. Overtime may be necessary, depending on business demand.
Pay and Benefits
Transcom offers competitive pay and benefits to their remote workers. The hourly rate for most remote customer service roles is $17.31 per hour. Some positions may start higher.
The company also provides eligible employees with benefits. Some of the benefits offered include medical, dental, and vision insurance, paid vacation time off, and a 401K retirement plan.
Application Process at Transcom
To apply for a remote position at Transcom, you can visit their website and browse through the available job openings. Candidates are required to submit an online application, which may include a resume and cover letter.
Once your application is received, it will be reviewed by the hiring team. If selected, you will then go through a series of interviews to assess your skills and qualifications.
The final step in the process is to complete a background check before receiving an offer from Transcom.
Want to Apply?
If you’re interested in working for Transcom, you can go to their website to search for jobs and apply.
Final Thoughts
Working remotely for Transcom offers numerous benefits, such as competitive pay and benefits, comprehensive training, and opportunities for career advancement.
Their commitment to employee well-being and growth makes them an attractive option for those with little experience looking for remote job opportunities.
If you are interested in a customer service role with the potential for growth and development, consider applying to Transcom today. Be sure to keep checking their website regularly for new job openings as they continue to expand their remote workforce.
Looking for More Remote Jobs?
If you’re looking for more remote jobs, be sure to check out the Hiring Now section to view current job leads.