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Exploring Remote Moderator Opportunities with ModSquad

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Are you looking for a flexible way to earn extra cash while working from home? If so, a remote moderator job with ModSquad could be the perfect opportunity for you.

As one of the leading providers of digital engagement services, ModSquad offers a variety of exciting opportunities for people who are passionate about online communities and moderating.

As a remote moderator, you’ll manage online communities, monitor social media channels, and provide customer support. You’ll also enjoy the benefits of a remote-first company that has embraced telecommuting since 2007.

ModSquad’s flexible positions and commitment to remote work culture make it a great way to supplement your income and gain valuable experience.

About ModSquad

ModSquad is an engagement services company that provides outsourced customer support, content moderation, social media management, and community management services.

Founded in 2007, ModSquad caters to a diverse variety of clientele, including corporations, government agencies, and non-profits, by deploying a global team of experienced professionals known as “Mods” to manage and engage with online communities, handle customer interactions and ensure brand safety and user satisfaction across various digital platforms.

The company operates on a flexible, on-demand model, allowing clients to scale their services according to their needs, which helps businesses maintain high-quality customer experiences, safeguard their online presence, and foster positive community interactions without investing heavily in in-house resources.

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About The Role of a Remote Moderator

Duties

Duties of the remote moderator include:

Monitoring Content

A key part of being a remote moderator is monitoring content, which means reading posts, comments, and messages to make sure they follow the community rules.

Moderators remove any content that breaks the rules and may warn or ban users who repeatedly violate the guidelines.

Handling Disputes

Another important task is handling disputes. Sometimes, users may argue or have disagreements.

Moderators step in to resolve these issues and keep the community peaceful. They use their judgment to decide the best course of action.

Engaging with the Community

Moderators also engage with the community. They answer questions, provide support, and encourage positive interactions.

Engagement helps to build a strong, friendly online community.

Education and Skills Required

To become a remote moderator with ModSquad, you don’t need any specific education or qualifications.

However, having experience in online moderation or customer service can be beneficial.

You must also have excellent communication skills and be able to work independently.

Some skills that are highly sought after by ModSquad include:

  • Strong Written Communication: As a remote moderator, you will primarily communicate through text-based platforms such as forums and social media. Therefore, strong written communication skills are essential.
  • Time Management: Working from home requires excellent time management skills. You should be able to prioritize tasks and manage your workload effectively.
  • Attention to Detail: As a moderator, you will be responsible for monitoring user-generated content and ensuring it aligns with community guidelines. Attention to detail is crucial to catch any potential issues and address them promptly.
  • Customer Service: Many of ModSquad’s clients are in industries that require high-quality customer service. Having experience or skills in this area can make you stand out as a candidate.
  • Tech-savvy: As a remote moderator, you will work with various online platforms and tools. Comfort with technology and the ability to troubleshoot technical issues are essential.

Technical Requirements

Since remote moderators work from home, having a suitable home office setup is necessary.

Some technical requirements that ModSquad looks for in their candidates include:

  • High-speed Internet: A stable and reliable internet connection is crucial for remote work. ModSquad recommends a minimum download speed of 20 Mbps.
  • Up-to-Date Computer: You will need a modern desktop or laptop computer with sufficient processing power to handle multiple tasks simultaneously. Chromebooks and tablets are not allowed.
  • Mobile Phone: The company requires you to have a mobile phone for two-factor authentication purposes.

Training

ModSquad offers training to new Mods. Training will vary depending on the specific project you’ll be working on. 

Generally, it involves going through training materials, which might include documents and other resources that you can review on your own time.

Training helps ensure that remote mods can effectively manage communities, provide customer support, and perform other tasks required by their positions.

Schedules

Mods at ModSquad are allowed to choose their own schedules.

Once you choose a project, you will receive a monthly schedule of available time slots, and you can select the ones that suit you best.

Pay and Benefits

The average hourly pay at ModSquad ranges from approximately $15 to $19 per hour for contractors, according to Glassdoor. However, the pay will depend on the project, experience, skills, and performance. Mods with unique or hard-to-find skills can earn a higher hourly rate.

Since these positions are independent contractor roles, no benefits are offered.

How to Get Started as a Remote Moderator with ModSquad

Research the Role

Before applying, it’s important to understand what the role involves. Read up on the responsibilities of a remote moderator and think about whether it’s a good fit for you.

Consider your skills and experience and how they align with the job requirements.

Prepare Your Resume

Next, prepare your resume. Highlight any experience you have in online moderation, customer service, or community management.

If you’ve worked remotely before, be sure to mention it. Employers like to see that you can manage your time and work independently.

Apply Online

Once your resume is ready, visit the ModSquad website and apply online. Be sure to follow all of the application instructions carefully and provide all the required information.

A well-prepared application can help you stand out from other candidates.

Final Thoughts

Remote moderator jobs with ModSquad offer a flexible, rewarding career path for remote workers and those looking for a side gig.

With the ability to work from almost anywhere, choose your own hours, and engage with a variety of communities, it’s an exciting opportunity.

Looking for More Remote Jobs?

If you’re looking for more remote jobs, be sure to check out the Hiring Now section to view current job leads.  

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