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27 Work From Home Chat and Email Jobs

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These Companies Hire Chat and Email Agents to Work From Home

As more people get online to shop, do their banking, pay their bills, and so on, more companies realize the importance of having live chat and email support agents.

Live chat and email support are ways for customers to immediately access a customer service professional and get answers to their questions without spending countless minutes on the phone trying to get through.

For this reason, remote chat and email positions are becoming very popular, as more companies are shifting their customer service roles away from brick and mortar offices and to remote locations.

If you aren’t a fan of being on the phone all day, then this type of position may be a better fit for you. Plus, a chat support job is definitely less stressful than dealing with disgruntled customers over the phone.

Education Needed for Remote Chat and Email Jobs

Most chat and email support jobs will require a high school diploma; however, the company may require a bachelor’s degree if the job is more technical.

Equipment Needed

Although these roles do not involve speaking to customers over the telephone, you will still need to have a quiet, distraction-free work area. 

The reason for this is because most companies will require that you answer two or three live chats simultaneously. You will need to stay focused on the customers you are helping and won’t be able to be disrupted. 

You’ll also need a desktop or laptop computer with fast upload and download speeds and high-speed, hard-wired internet service. 

Each company will have its own set of requirements, so be sure to read them thoroughly.

Skills Needed

For most of these positions, you’ll need to able to type at least 35 words per minute, with no errors, but some companies may require a much higher typing speed. 

You must also have excellent attention to detail, superb communication skills, excellent grammar skills.

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5CA

This company hires chat and email Gaming Support Representatives to work from home. Most positions allow you to work anywhere in the world, and there are no location restrictions. Also, a lot of these positions require that you speak two languages. The pay is between $9 and $13 per hour.

Alorica

They hire remote Chat Agents for sales and customer service roles. According to Glassdoor, the pay is between $9 and $15 per hour. 

Arise

Arise offers call center and chat support services. In order to work under the Arise platform, you must be set up as a business entity. You’re free to choose which of their clients you want to service, so you can choose chat only clients.

eSkillz

This company hires Support Specialists to work from home, assisting their customers via live chat. 

Everlane

This company hires Customer Experience Agents to work from home to assist customers via live chat and email. According to Glassdoor, the pay is between $13 and $18 per hour. 

Flow

This company hires remote Live Chat Agents.

Gap

They hire remote Email Chat Specialists for customer service roles.

GC Services

This company hires Chat Customer Service Representatives to work from home. Must live in AL, AR, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, NC, ND, OK, PA, SC, TN, TX, UT, VA, WV, WI, or WY.

GitHub

They hire remote Account Support Specialists to handle customer service via email.

HotJar

This company hires remote Support Heroes for email technical support.

Ibotta

They hire remote Ibotta Agents to assist customers via email. You must live in Colorado.

iubenda

They hire remote Customer Care Agents for live chat and email customer support. Refresh the page so that new jobs will appear.

Kasamba

This company hires remote psychic chat agents. 

Kelly at Home

They hire Chat Technical Support Advisors to work from home. Kelly starts at $13 to $15 per hour.

Livestorm

This company hires remote Customer Support Representatives to assist customers via live chat and email.

MeetEdgar

They hire remote Customer Experience Representatives for live chat and email support.

ModSquad

This company hires Community Support Associates to answer customer service and technical support questions via email and live chat.

OKCupid

They hire remote Customer Support Representatives to chat with customers and answer questions via their app.

OutPLEX

They hire remote Live Chat Agents to assist customers via live chat support. According to Glassdoor, the pay for Live Chat Agents can range from $8 to $13 per hour.

Peak Support

They hire email and chat Customer Service Representatives to work from home. Be sure to refresh the page so that new jobs will show up.

ReCharge

This company hires remote Technical Customer Support Representatives to service their customers via live chat and email.

Sedgwick

This company hires Email Customer Support Representatives to work from home.

SiteStaff

They hire Chat Hosts to work from home. They require that you be able to type at least 60 words per minute. The pay is around $10 per hour.

SwimOutlet

This company hires seasonal email and chat Support Representatives to work from home. According to Glassdoor, the pay appears to be between $13 and $15 per hour. 

ThemeMotive

They hire WordPress Themes Support to respond to customer questions via email.

West Marine

This company hires remote Digital Response Customer Service Associates for live chat and email customer service. This company also provides equipment.

Zapier

They hire chat and email Customer Champions to work from home.

 

 

Final Thoughts

It’s important to remember that some of these companies may not be hiring at this time. If you’re interested in a position with any of these companies, you should check their websites regularly. 

 

I also suggest that if the company offers it, you sign up for job alerts, and then they’ll send you an email whenever a new job opens up.

 

 

Looking for More Non-Phone Jobs?

You can see my list of over 300 non-phone work-from-home jobs here.

 

 

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