20 Best Work From Home Call Center Jobs

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Thanks to the increasing demand for remote jobs, more and more call centers are hiring people to work from home.

Remote call center jobs can be a perfect opportunity for those with little-to-no previous job experience. These jobs offer a stepping stone by providing a platform to gain essential skills, develop professionalism, and open doors to future employment opportunities.

If you’re someone who doesn’t have much experience and you’re looking for a work-from-home job, you should consider working in a call center.

There are many great work-from-home call center jobs available, and the best part is that most of them don’t require any previous experience.

What is a Call Center?

A call center is a centralized office or facility equipped with technology and staffed by trained agents who handle large volumes of incoming and outgoing phone calls on behalf of a company or organization. 

Call centers are used by businesses across various industries, including telecommunications, e-commerce, banking, insurance, healthcare, and more. They serve as a direct point of contact between the company and its customers. 

The primary purpose of a call center is to manage customer inquiries, provide customer support, handle sales or marketing calls, conduct surveys, or offer technical assistance.

What Type of Work You Can Expect in a Call Center

Call center agents typically handle customer service calls from incoming customers or clients. This usually involves assisting with troubleshooting technical issues or helping customers resolve product or service issues. 

Other duties can include taking orders over the phone or processing returns for customers. Working in a call center can be very rewarding if you’re up for the challenge.

How to Qualify for Work-From-Home Call Center Jobs

A high school diploma or equivalent is typically required to work from home with a call center. 

Great communication skills, both oral and written, are essential to be able to articulate information and instructions clearly to customers. Basic computer skills are necessary to navigate call center software and databases. 

Call center agents must also be able to think on their feet, problem-solve, multitask, and work under pressure while maintaining a friendly and professional demeanor. 

Previous customer service experience can be helpful but is not always required because most employers provide training for new hires.

How Much Money Do Call Center Agents Make?

The amount you can make as a call center agent will vary depending on the job, company, location, and experience. 

But generally, agents can make anywhere from minimum wage to $15 an hour or more. 

Best Work From Home Call Center Jobs

Alorica

Alorica is a global customer service and call center outsourcing company. The company offers remote job opportunities for remote customer service representatives, virtual call center agents, remote sales agents, remote technical support representatives, and similar roles. 

Concentrix

Concentrix is a global provider of customer engagement services, offering various call center jobs. They frequently hire work-from-home customer support specialists and technical support agents in the United States as well as abroad.

Conduent

Conduent is a business process services company that offers work-from-home call center jobs for customer service, technical support, and collections agents. They operate in many countries worldwide.

Direct Interactions

Direct Interactions provides work-at-home customer service and sales jobs. They hire people from the U.S. for full-time and part-time positions. 

Five Star Call Centers

Five Star Call Centers is a provider of customer contact services specializing in small business solutions like lead generation and appointment setting. They also offer full-time virtual call center positions to remote workers who meet their qualifications. 

Foundever

Foundever is a global call center services company based in the United States. They hire people to work from home for customer service and technical support.

Frontline Call Center

Frontline Call Center is an outsourcing call center that provides remote services for customer service, sales, and technical support. This company hires both entry-level and experienced workers with a wide range of qualifications.

Hinduja Global Solutions

Hinduja Global Solutions is a leading provider of customer experience management and business process outsourcing solutions. The company hires remote workers for full-time call center jobs in the US, Canada, and other countries.

InfoCision

InfoCision is a call center that hires remote workers for customer service, sales, and fundraising. The company requires employees to have high-speed internet access and the right equipment in order to take calls from home effectively.

KellyConnect

KellyConnect is a remote staffing firm that frequently hires work-at-home customer service reps, technical support agents, and sales advisors. It’s important to note that they look for applicants with past customer service experience.

Lester USA

Lester USA offers virtual call center jobs from home. They look for candidates with great communication skills and a desire to provide excellent customer service.

Live Reps Call Center

Live Reps Call Center is a contact center service provider that hires remote employees for customer service and sales jobs. They provide services to companies in the telecommunications, healthcare, insurance, financial services, travel & hospitality industries. The company often has roles available for both entry-level and experienced workers.

LiveOps 

LiveOps offers remote call center jobs in customer service, sales, and technical support. The company hires independent contractors for these positions, and they let you choose your own schedule.

Millennial Services

Millennial Services is a call center that offers remote job opportunities in customer service and sales. They provide their agents with access to the latest technology and tools, which enable them to deliver an exceptional customer experience.

OneSupport  

OneSupport is a company that specializes in offering call center services from home. They provide remote customer service and technical support solutions to businesses of all sizes. The company also offers virtual training programs to its employees to ensure they remain up-to-date with the latest technologies and trends. 

Teleperformance

Teleperformance is one of the world’s largest providers of customer service for companies. They have a wide range of work-from-home call center jobs, including customer care and technical support positions.

Transcom 

Transcom is a customer service outsourcing company that hires for both work-at-home and in-office positions. They offer various home call center jobs like customer service, technical support, sales, and collections agents. 

TTEC 

TTEC is a global provider of customer experience solutions, offering many work-from-home call center jobs. They have positions available for both experienced and entry-level employees. 

VIPdesk Connect 

VIPdesk Connect is a provider of customer service solutions for businesses. They offer work-from-home call center jobs in sales, customer service, and technical support.

Working Solutions

Working Solutions is a virtual call center provider that offers both part-time and full-time work-from-home jobs. They look for applicants with customer service experience and offer competitive wages. 

Final Thoughts

Working from home as a call center agent can be a great way to earn a living from home without the daily commute. The companies listed above offer some of the best work-from-home call center jobs in the industry, so it’s definitely worth checking them out if you’re interested in this type of job. 

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