10 Telephone Mystery Shopping Jobs From Home

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Do Mystery Shopping at Home With These 10 Companies

Being a mystery shopper, or secret shopper as some call it is a nice way to earn some extra money and can also be a lot of fun. These are part-time, independent contractor positions, and you get to choose which mystery shopping assignments you want to take.

What is Mystery Shopping?

Companies use market research firms to gather information about their services and products. The research is used to determine the quality of the service or product and whether the company is in compliance with regulations and isn’t breaking any laws.

The market research firms hire mystery shoppers to perform specific tasks in order to gather information. The tasks can include purchasing products from a retail store, purchasing a meal from a restaurant, asking certain questions about products and services, or submitting a complaint, and then providing a detailed report about the experience.

The majority of mystery shopping jobs require going out to particular businesses like banks, restaurants, and retail stores. However, there are some companies that hire mystery shoppers to do all their shops by telephone.

What is the Pay?

The typical mystery shopping assignment pays between $5 and $25 and sometimes more depending on the difficulty and how much is involved. You are also reimbursed for anything that they required you to purchase during the mystery shop.


Do I Need Experience?

You don’t need to have any previous experience, however, you should have good writing skills and be observant because you’ll need to pay attention to certain things like the time you called, names of people you spoke with, and how long you were placed on hold.

All of these companies are free to sign up. The best part is, they don’t have any strict rules against background noise. In fact, the call actually sounds more legitimate if there’s background noise.


These aren’t regular jobs and they aren’t intended to provide a steady full-time income. They’re only a way to make some extra cash, however, the more companies you sign up with, the more money you’ll make.

Watch Out for Scams!

Unfortunately, there are a lot of scams out there and sometimes it’s hard to tell which companies are legitimate. Legitimate mystery shopping companies will never charge you a fee. If you’re ever unsure about a mystery shopping company, you can always Mystery Shopping Providers Association, MSPA. It’s a trade association that sanctions mystery shopping companies.

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Where to Find Work From Home Mystery Shopping Jobs


This company provides competitor analysis calls, customer care satisfaction survey calls, and telephone mystery shopping. They pay anywhere from $3 to $12 per call. Payment is made through direct deposit.

They hire telephone mystery shoppers and occasionally hire schedulers also. They pay $5 for each completed mystery shop. Each shop takes 5-10 minutes. Payment is made through PayPal.

This company hires telephone mystery shoppers for automobile-related calls. The pay starts at $.90 per call, and each call takes 3 to 4 minutes. They pay bi-weekly via check.

This company offers both in-person and telephone mystery shopping.

They hire telephone mystery shoppers for a variety of evaluations. Payment is made through PayPal.

They hire mystery shoppers for the healthcare industry. The paperwork for these calls is a little lengthy, so each call pays anywhere from $12 to $17.

This company actually offers mystery shopping in several different ways which include telephone, video, online, and written mystery shopping.

They offer both in-person and telephone mystery shopping, along with online customer surveys.

They offer both in-person and telephone mystery shopping.

They hire seasonal telephone mystery shoppers to conduct apartment surveys. They pay $6 per hour plus $.50 for each completed survey. All calls must be made during the hours of 9:00 AM and 6:00 PM. The assignment usually lasts about two months.



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